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Suicide prevention chat operators may be trained volunteers or professional counselors depending on the organization providing the service.
For example, if you contact the National Suicide Prevention Lifeline (Lifeline) Crisis Chat, you will be connected with one of many crisis centers across the United States according to your zip code.
Each of these crisis centers are certified by CONTACT USA.
The confidentiality and security of these online suicide prevention chats are ensured through financial-organization-level encryption.
Once this simple information is gathered from you, you are connected with someone trained to help people in crisis.
When accessing an online chat, you may be asked for general location information (such as a zip code) to try to refer you to services in your area.
You are also typically asked to agree to the terms and services of this type of chatting through software.