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Business letter and email Letter layout Phrases Email Telephoning – basics Functions: Business letters and telephoning Grammar: Greetings and punctuation Vocabulary: Business Correspondence Terminology, Telephoning It does not matter whether you are a guide, a receptionist, or a hotel manager. Marketing department: Can I take your number, please?
You should know the basic concepts of business communication, and how to apply them in the daily operation of the business. Connecting Someone I'll put you through Can you hold on a moment?
/ Your ref.), který formou kódu upřesňuje čtenáři dopis. Děkuji za Váš dopis týkající se Thank you for your letter/e-mail about … dot Marketing department: Hello, marketing department, Tina speaking. Marketing department: I´m afraid he is out of the office today.
Date Datum může být napsáno v několika tvarech: 30 August 2013 30th August 2013 August 30, 2013 Inside address Vnitřní adresa obsahuje jméno a adresu adresáta dopisu.
Signature Podpis It's important and expected to make it clear what you would like for the next step from the person reading your business letter.
This is what you need to express in the complimentary close.
Body of the letter Tato část obsahuje vlastní sdělení. Píši, abych se Vám omluvil za nepříjemnosti způsobené opožděným dodáním.
Subject Předmět nebo-li “věc” je graficky zvýrazněný text pod oslovením. se ucházel With reference to your letter of 12th June, I … června I am writing to apologize for the inconveniences caused by delayed delivery.
Letterhead Záhlaví obsahuje kontaktní údaje odesílatele. Není-li použit hlavičkový papír, zarovnáme adresu k pravému kraji. I am afraid that Acceptance / Přijetí I would be delighted to Business emails are generally less formal than business letters. You can use “business letter phrases” in business emails. You may use less formality with greetings: Dear John, Good morning, John..., Hello, John To finish the business email, it is becoming more often to use expressions ending informal letters. Ted speaking This is Ted Hello, Finance Department, Eva speaking. 505 102 021 = five-O-five, one-O-two, O-two-one 555 445 666 = triple five, double four, five, triple six If a phone number contains two of the same numbers together, we say double (triple if there are 3 same numbers).
Reference Pod záhlavím se může objevit referenční řádek (Our ref. Asking who is on the telephone Can I ask who is calling, please? Saying email addresses ella[email protected]_ underscore - dash / hyphen / slash @ at .
A little mistake in receiving or producing information may cause problems and damage your reputation. Example: Guest: Can I speak to the person in charge of your Banquet Department, please? Just a second Impossibility of connecting someone I'm afraid ... (when the extension requested is being used) I'm afraid he is /out of the office today / on holiday / in a meeting/ I am afraid his line is engaged.
Have a look at this chapter to find out how to write a simple business letter or deal with ordinary telephone calls. Apology / Omluva We are sorry to inform you Unfortunately, we have to inform you that I am afraid that I will not be able Refusal / Odmítnutí Unfortunately, I cannot accept your offer. Giving numbers Our phone number is one-seven-one, triple two, three, double four 171 222 344 When there is a zero, we usually say O instead of zero.
In the sample letter above, it is the sentence "Please let us know whether you can accept our conditions." In English, you use Yours faithfully when the recipient’s name is unknown to you (matching salutation would be, for example, Dear Sirs).